Terms and Conditions of Use – ALL Services

1. Terms

By accessing this Website, accessible from conciergeassist.us, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials on Concierge Assist’s Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose or for any public display;
  • attempt to reverse engineer any software contained on Concierge Assist’s Website;
  • remove any copyright or other proprietary notations from the materials; or
  • transferring the materials to another person or “mirror” the materials on any other server.

This will let Concierge Assist to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.

3. Disclaimer

All the materials on Concierge Assist’s Website are provided “as is”. Concierge Assist makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Concierge Assist does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website. You also agree to follow all laws (state and federal) any use of our services for unlawful purposes is strictly prohibited.

4. Limitations

Concierge Assist or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on Concierge Assist’s Website, even if Concierge Assist or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Concierge Assist’s Website may include technical, typographical, or photographic errors. Concierge Assist will not promise that any of the materials in this Website are accurate, complete, or current. Concierge Assist may change the materials contained on its Website at any time without notice. Concierge Assist does not make any commitment to update the materials.

6. Links

Concierge Assist has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Concierge Assist of the site. The use of any linked website is at the user’s own risk.

7. Site Terms of Use Modifications

Concierge Assist may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Your Privacy

Please read our Privacy Policy.

9. Governing Law

Any claim related to Concierge Assist’s Website shall be governed by the laws of ph without regards to its conflict of law provisions.


User’s Acknowledgment and Acceptance of Terms

Concierge Assist (“Us” or “We”) provides the CA  site and various related services (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.


These Terms of Use are effective as of the “Last Modified” date identified at the top of this page. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use. However, for any material modifications to the Terms of Use or in the event that such modifications materially alter your rights or obligations hereunder, such amended Terms of Use will automatically be effective upon the earlier of (i) your continued use of this site with actual knowledge of such modifications, or (ii) 30 days from publication of such modified Terms of Use on this site. Notwithstanding the foregoing, the resolution of any dispute that arises between you and us will be governed by the Terms of Use in effect at the time such dispute arose.

As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

Overview of our Services

If you violate any rules it will mean you’ve broken the terms of service and this may result in a termination of your account without refund.

  • You are not able to transfer any of your tasks / requests to anyone.
  •  All of our plans are built by a monthly hour limit by plan type. If you fail to use all of your hours they will be lost and you will not be able to roll them over in any way.
  • All CA plans are one-time fees meaning that you will need to prepay for service each month.
  • Refund can be given if the hours have been unused and are available on your account, there will be no refunds if your virtual assistant has performed the work to the best of their ability.
  • Monthly Service charges are not refundable in any situation.
  • Any attempt to attempt to pay a PH virtual assistant outside of the platform will breach this agreement resulting in account termination with no refund.
  • By using any of our services at conciergeassist, you agree to receive email marketing via our partner platforms, own systems that we use. You are free to opt out anytime but will receive emails from us regarding your service, payments, offers, promotions and general communications. If you want to opt out for good you can send us an email directly to conciergeassistus@gmail.com

You are responsible for anything you provide CA, we will not check to see if any items are copyrighted and although we try our best we cannot be sure that every request is free from conflict / issue.

Guarantee & Warranty

We cannot guarantee that all information, tasks, or projects your Virtual Assistant completes for you will be correct and we cannot provide a warranty.  We promise to work hard and provide you with the most correct information However, if we give you information or results that are wrong, you can’t hold us liable for it legally or morally. We do apologize for this.

By also using our services you are agreeing to not hold ConciergeAssist or any of its staff liable for ANY and ALL damages that may arise while using our service.


Requests & Tasks

Each request (task) must be submitted directly to our team or to your virtual assistant.

Ownership and Confidentiality of Work Product

If our VA creates any custom content we grant to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.

To be clear you are the owner of all your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by CA to a third party.

Your confidential information that you provide to ConciergeAssist will remain secret. Although we vet and screen our assistants we do not recommend sending any personal information (EX: social security numbers, Credit card numbers, bank information, ETC)

Any information that was / is publicly available will and can be used by our VA team to provide you with a better experience.

Any information obtained during the relationship may be subject to disclosure when required by law.


You may cancel services at any time. If you want to cancel simply let your assistant know or email us at support@conciergeassist.freshdesk.com

Once a cancellation is received we are unable to provide a refund for any amount. If you pay for the month and decide to cancel you will have that remaining time available until it runs out.


Termination of Service

We reserve the right to terminate your account at any time. This is rare and can occur for the following reasons:

  1. If the client is constantly requesting tasks outside of their service plan and we cannot provide a solution to repeated requests.
  2. If the client attempts to recruit an assistant outside of ConciergeAssist
  3. If the client is abusive to his/her assistant or any staff member of CA
  4. With or without reason

CA Terms of Service Non-solicitation Provision

CA employees / Assistants may not do business outside of the platform for any reason. Any attempt to offer a VA any amount of sum will result in account termination. CA trains and hires skilled assistants with the interest of using them to grow our business.

Consent for phone calls/text messages: By using our service in any way you agree to receive SMS messages, email messages, and phone calls. Standard rates may apply.
You also have the option to opt-out of these communication methods by emailing us at conciergeassistus@gmail.com 


Timely Breach Notification:

In the event of a data breach, we will notify you within 72 hours. We will let you know what data may have been released as well as an action plan. This is highly unlikely but we would rather have a plan in place to protect our clients

Right to Data Access:

If at any time a customer wishes to access his or her existing data profile, CA will attempt to provide a copy of the data we collected about that customer. This report will also include the various ways the information has been used.

Right to Be Forgotten:

If at any time customer discontinues their relationship with CA the customer can request that his or her personal data is wholly erased from our records.

Data Portability:

This gives users rights to their own data. Customers will be to get limited access to their data. We will try to provide anything related to you on our servers in an electronic format.

Hold Harmless, Waiver of right to pursue legal action of any form. 

CA utilizes platforms to help us deliver the product, we currently use GSuite, Freshdesk, Todoist, Google voice, and more. By using our service, you are agreeing to our third-party agreements and will hold ConciergeAssist and its affiliates harmless of any and all claims, actions, suits, charges, and judgments whatsoever that arise out of using any of our services.


Welcome to our Privacy Policy
— Your privacy is critically important to us.

Concierge Assist
It is Concierge Assist’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to Conciergeassist.us (hereinafter, “us”, “we”, or “Conciergeassist.us”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

– Website Visitors
Like most website operators, Concierge Assist collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Concierge Assist’s purpose in collecting non-personally identifying information is to better understand how Concierge Assist’s visitors use its website. From time to time, Concierge Assist may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Concierge Assist also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://Conciergeassist.us blog posts. Concierge Assist only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

– Gathering of Personally-Identifying Information
Certain visitors to Concierge Assist’s websites choose to interact with Concierge Assist in ways that require Concierge Assist to gather personally-identifying information. The amount and type of information that Concierge Assist gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://Conciergeassist.us to provide a username and email address.

– Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

– Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

– Protection of Certain Personally-Identifying Information
Concierge Assist discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Concierge Assist’s behalf or to provide services available at Concierge Assist’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Concierge Assist’s website, you consent to the transfer of such information to them. Concierge Assist will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Concierge Assist discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Concierge Assist believes in good faith that disclosure is reasonably necessary to protect the property or rights of Concierge Assist, third parties or the public at large.
If you are a registered user of http://Conciergeassist.us and have supplied your email address, Concierge Assist may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Concierge Assist and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Concierge Assist takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

– Aggregated Statistics
Concierge Assist may collect statistics about the behavior of visitors to its website. Concierge Assist may display this information publicly or provide it to others. However, Concierge Assist does not disclose your personally-identifying information.

– Affiliate Disclosure
This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

– Cookies
To enrich and perfect your online experience, Concierge Assist uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Concierge Assist uses cookies to help Concierge Assist identify and track visitors, their usage of http://Conciergeassist.us, and their website access preferences. Concierge Assist visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Concierge Assist’s websites, with the drawback that certain features of Concierge Assist’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Concierge Assist’s use of cookies.

– E-commerce
Those who engage in transactions with Concierge Assist – by purchasing Concierge Assist’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Concierge Assist collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Concierge Assist. Concierge Assist does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes
Although most changes are likely to be minor, Concierge Assist may change its Privacy Policy from time to time, and in Concierge Assist’s sole discretion. Concierge Assist encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.